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Cemetery Arrangements Counselor | Bilingual (English/Spanish)

Resurrection Cemetery, Montebello

Posted 8/14/2019 until 10/31/2019

Description:

Cemetery Arrangements Counselor provides information and assistance to cemetery patrons regarding cemetery property, policies and practices by serving families that come to arrange for pre-need or at-need burial(s) in a supportive manner to families in grief; while establishing and maintaining effective communication of efforts with cemetery office administrative staff., parish priests and mortuary officials.

DUTIES AND RESPONSIBILITIES:

Because all Archdiocesan employees represent the Roman Catholic Church, they are expected to conduct themselves according to the goals and mission of the Church in performing their work.

• Develops a growing rapport with families/patrons with an emphasis on service. Provides information to families allowing them to make a well-informed cemetery arrangement that meets their needs.

• Assists patrons with cemetery arrangements, works with parishes and mortuaries in assisting patrons.

• Advises and assists Manager regarding complaints from patrons, suppliers and other companies.

• Available to move from one cemetery to another as needed at the discretion of management.

 • May assist with answering mail regarding locations, genealogy and business matters.

• Assists patrons with questions and concerns or refers to Manager for resolution.

 • Accurately prepares and processes a variety of documents including daily burial and memorial permits; daily pending interment list and board; obtains burial permits from the Health Department.

• Completes affidavit of heirs and/or release of interest forms as needed.

• May be required to interpret and/or translate for families in Spanish, as needed.

• Performs other duties as assigned.

Requirements:

Education and Experience Any combination of education and experience likely to provide the required knowledge, skills, and abilities, typically:

• Active member of a Roman Catholic faith community.

• B.A. Degree or equivalent. Coursework in bookkeeping, basic clerical skills and experience with public relations or customer service.

• Two years of sales related experience. Knowledge, Skills, and Abilities

• Communicate effectively in written and oral form.

• Develop and maintain effective working relationships.

• Analyze and isolate errors and/or anomalies in system processing.

• Effective customer service skills, including ability to follow multiple pending requests through to completion.

• Ability to organize and coordinate projects.

• Working knowledge of AS/400 system operations.

• Proficiency in data entry and reconciliation techniques.

• Work independently with initiative and little supervision.

• Handle high level of responsibility.

• Maintain confidentiality.

• Understanding of Christian Burial in the Catholic Church.

• Interpersonal skills including tact, patience and diplomacy.

 PHYSICAL REQUIREMENTS:

• Sit for sustained periods of time on a daily basis.

• Perform tasks requiring intermittent bending, stooping and walking.

• Requires ability to frequently lift or move objects up to 30 pounds.

• Sustain frequent movement of the fingers, wrists, hands and arms.

• Ability to express or exchange information by means of the spoken word.

HOW TO APPLY:

Interested candidates must fill out an application, which can be found on the Archdiocese website at: http://www.la-archdiocese.org/org/hr/Documents/EmploymentApplication.pdf The completed application must be submitted, along with a resume and cover letter to: employment@la-archdiocese.org

Please send the email with the following subject line:

Your First & Last Name, Position, Location

Information/Application Contact:

Resurrection Cemetery, Montebello
966 Potrero Grande Dr
Montebello CA 90640
FAX: 213-637-6115
E-Mail: employment@la-archdiocese.org
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