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Mortuary Manager | Queen of Heaven Mortuary, Rowland Heights | | Posted 11/10/2019
until 6/30/2020 | Description:POSITION
SUMMARY:
To plan, organize, coordinate, execute, and manage
Catholic Mortuary activities. May also
coordinate work flow, oversee and manage a harmonious interaction between the
Sales, Mortuary, and Cemetery personnel. The following requirements are
representative of minimum levels of knowledge, skills and/or abilities. Responsibilities may vary according to size
of mortuary case load, total workforce, and whether or not the mortuary has a
care center.
DUTIES AND
RESPONSIBILITIES:
Because all Archdiocesan employees represent
the Roman Catholic Church, they are expected to conduct themselves according to
the goals and mission of the Church in performing their work. Mortuary managers need to have a
comprehensive understanding of the guidelines provided by the Order of
Christian Funerals.
- Oversee the management of resources and day-to-day
operations of mortuary I, II, or III.
- Closely works with religious coordinators,
cemetery and mortuary arrangers in scheduling, conducting and supporting all
service activity and special events.
- Develop and maintain a positive environment to
ensure level of service exceeds patron’s expectation.
- Identify and report opportunities to improve patron
satisfaction by consistently reviewing standard operating procedures.
- Inspect facilities and grounds to ensure all are
properly, prepared, secured and maintained.
- Analyze activities, costs and operations to
determine mortuary’s progress toward set budget goals and objectives.
- Prepare, submit and manage capital expenditure
request.
- Oversee the integrity of mortuary data entry,
recordkeeping, retention and archiving.
- Implement and support marketing and sales plans as
directed.
- Attend and participate in management meetings and
training sessions.
- Provide coaching, mentoring, and development to
direct reports and staff.
- Assist direct reports in setting and achieving
personal career goals.
- Conduct weekly meetings with direct reports and
staff to review performance and key issues.
- Develop relationships with clergy and parish staff through
weekly contact.
- Perform related duties as required.
| Requirements:Education and Experience
Must hold a California funeral director licensed with any combination of experience and
education likely to provide the required knowledge, skills, and abilities,
typically:
- Active member of a Catholic Faith community.
- Bachelor’s degree from an accredited college or
university in Business Administration preferred. Absence of a degree, associate’s degree with
appropriate managerial, supervisory and administrative work experience.
- At least 5-years’ experience, in all phases of
business management, office administration and supervision. Mortuary Management
experience preferred.
- Bi-lingual English & Spanish.
Knowledge, Skills, and
Abilities
Knowledge of:
- Mortuary operations preferred.
- Principles and practices of successful management,
supervision and training.
- Accounting and budgeting practices and techniques.
- Archdiocese organization, objectives and policies.
- Computers and software, including but not limited
to Microsoft Office Suite.
- Office and business technology, including but not
limited to printers, fax machines, telephones
Skill in:
- Preparing, reviewing and analyzing financial and
statistical data.
- Coordinating and supervising a variety of
diverse activities concurrently.
- Building and maintaining relationships using tact,
courtesy and diplomacy.
Ability to:
- Communicate and relate to others effectively in
written and oral form.
- Assure compliance with established cemetery
policies, regulations, directives and requirements.
Physical Requirements:
- Position involves periods of sitting, standing
and/or walking, including walking of cemetery grounds.
- Intermittent bending, stooping, twisting,
walking, kneeling, and crouching.
- Sustain frequent movement of the fingers,
wrists, hands, and arms.
- Position requires ability to frequently exert up
to 10 pounds of force to move objects and occasionally exert up to 20 pounds.
- Filing and retrieving documents from
4-drawers-cabinets 5 feet high. Must
reach above shoulder for 2 drawers or crouch to reach lower drawers.
HOW TO APPLY:
Interested candidates must fill out an application, which can be found on the Archdiocese website at:
Please submit the email with the following subject line:
Your First & Last Name,Mortuary Manager Queen of Heaven Mortuary - Rowland Heights
| Information/Application Contact:Queen of Heaven Mortuary, Rowland Heights
2161 South Fullerton Road
Rowland Heights CA 91748
FAX: 213-637-6115
E-Mail: employment@la-archdiocese.org |
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