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Mortuary Manager

Queen of Heaven Mortuary, Rowland Heights

Posted 2/2/2017 until 3/31/2017

Description:

POSITION SUMMARY:

To plan, organize, coordinate, execute, and manage Catholic Mortuary activities.  May also coordinate work flow, oversee and manage a harmonious interaction between the Sales, Mortuary, and Cemetery personnel. The following requirements are representative of minimum levels of knowledge, skills and/or abilities.  Responsibilities may vary according to size of mortuary case load, total workforce, and whether or not the mortuary has a care center.

 

DUTIES AND RESPONSIBILITIES:

Because all Archdiocesan employees represent the Roman Catholic Church, they are expected to conduct themselves according to the goals and mission of the Church in performing their work.  Mortuary managers need to have a comprehensive understanding of the guidelines provided by the Order of Christian Funerals.

          Oversee the management of resources and day-to-day operations of mortuary I, II, or III.

          Closely works with religious coordinators, cemetery and mortuary arrangers in scheduling, conducting and supporting all service activity and special events.

          Develop and maintain a positive environment to ensure level of service exceeds patron’s expectation.

          Identify and report opportunities to improve patron satisfaction by consistently reviewing standard operating procedures.

          Inspect facilities and grounds to ensure all are properly, prepared, secured and maintained.

          Analyze activities, costs and operations to determine mortuary’s progress toward set budget goals and objectives.

          Prepare, submit and manage capital expenditure request.

          Oversee the integrity of mortuary data entry, recordkeeping, retention and archiving.

          Implement and support marketing and sales plans as directed.

          Attend and participate in management meetings and training sessions.

          Provide coaching, mentoring, and development to direct reports and staff.

          Assist direct reports in setting and achieving personal career goals.

          Conduct weekly meetings with direct reports and staff to review performance and key issues.

          Develop relationships with clergy and parish staff through weekly contact.

          Perform related duties as required.


Requirements:

MINIMUM QUALIFICATIONS:

Education and Experience

Must hold a California funeral director licensed with any combination of experience and education likely to provide the required knowledge, skills, and abilities, typically:

          Active member of a Catholic Faith community.

          Bachelor’s degree from an accredited college or university in Business Administration preferred.  Absence of a degree, associate’s degree with appropriate managerial, supervisory and administrative work experience.

          At least 5-years’ experience, in all phases of business management, office administration and supervision. Mortuary Management experience preferred.

          Bi-lingual English & Spanish.


Knowledge, Skills, and Abilities


Knowledge of:

          Mortuary operations preferred.

          Principles and practices of successful management, supervision and training.

          Accounting and budgeting practices and techniques.

          Archdiocese organization, objectives and policies.

          Computers and software, including but not limited to Microsoft Office Suite.

          Office and business technology, including but not limited to printers, fax machines, telephones


Skill in:

          Preparing, reviewing and analyzing financial and statistical data.

          Coordinating and supervising a variety of diverse activities concurrently.

          Building and maintaining relationships using tact, courtesy and diplomacy.

Ability to:

          Communicate and relate to others effectively in written and oral form.

          Assure compliance with established cemetery policies, regulations, directives and requirements.

PHYSICAL REQUIREMENTS:

          Position involves periods of sitting, standing and/or walking, including walking of cemetery grounds.

          Intermittent bending, stooping, twisting, walking, kneeling, and crouching.

          Sustain frequent movement of the fingers, wrists, hands, and arms.

          Position requires ability to frequently exert up to 10 pounds of force to move objects and occasionally exert up to 20 pounds.

          Filing and retrieving documents from 4-drawers-cabinets 5 feet high.  Must reach above shoulder for 2 drawers or crouch to reach lower drawers.



​​HOW TO APPLY: 

 
Interested candidates must fill out an application, which can be found on the Archdiocese website at:
 
The completed application must be submitted, along with a resume and cover letter to: employment@la-archdiocese.org

 
Please submit the email with the following subject line:
Your First & Last Name,Mortuary Manager Queen of Heaven Mortuary - Rowland Heights

Information/Application Contact:

Queen of Heaven Mortuary, Rowland Heights
2161 South Fullerton Road
Rowland Heights CA 91748
FAX: 213-637-6115
E-Mail: employment@la-archdiocese.org
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