POSITION SUMMARY:
Under
the general supervision of the Location Manager, the Funeral Arranger interacts with client families
during their time of need and is responsible for creating and maintaining a
premier level of client family satisfaction. In addition, this position may perform
various services and client relations activities, while establishing and maintaining
effective communication of efforts with mortuary office administrative staff,
parish priests and mortuary officials.
DUTIES AND
RESPONSIBILITIES:
Because
all Archdiocesan employees represent the Roman Catholic Church, they are
expected to conduct themselves according to the goals and mission of the Church
in performing their work.
·
Services client families during
funeral visitations and interment.
Assist with caring for the deceased in a respectful manner. Provides customer service in all areas of
helping client families following the loss of a loved one. Provides exemplary personalized and
professional service. Assists in the
implementation of choices made by the family/legal representative regarding the
funeral, final disposition of the body and memorialization of the
individual. Ensures customer needs are
met directly or through appropriately licensed individuals.
·
Arranges, conducts and directs
bereavement rites, including funeral and memorial ceremonies in a professional,
organized and caring manner consistent with policies and procedures.
·
Confirms authorization to
proceed with service arrangements.
·
Retains heritage and grows
market share through active involvement with community, religious and other
organizations.
·
Ensures client families are
informed of special recognition/services available for veterans and ensures the
delivery of selected recognition/services.
· Assists with funeral services by:
o
Coordinating the parking of
cars
o
Ushering
o
Driving funeral vehicles
o
Assisting at chapel and church
services
o
Assisting at cemetery
o
Delivering flowers, caskets,
urns, photos and other personal keepsakes or mementos
o
Setting up chairs and the
removal, properly cared for and storage of these items
o
Participation at special
functions
· Provides aftercare in absence
of Family Service Counselor. Aftercare
includes delivery of documentation, stationery; information on insurance,
health benefits, pension; prearrangement for next of kin.
· Ensures potential preneed
referrals are shared with Family Service Counselors.
· Ensures adherence to all
applicable professional, municipal, state and federal licensing authorities, rules
and regulations.
· Completes and accurately
prepares all documents related to services, cremations, maintenance and any
other type of data entry.
· Assists with general office
duties including answering phones and preparing reports as necessary.
· Assist with the maintenance of
vehicles, the facility and property.
· Receives caskets and other
funeral home supplies as well as place into inventory.
· Ensures refreshments are
available (where allowed by law).
· Completes
contracts and other documents as required to provide sales and customer service
in accordance with the policies of the Archdiocese of Los Angeles and based on
the funding mechanism utilized (cash or installment sales).
· Answers
questions, escorts visitors, researches client family files and records and
assists client families as needed.
· Attends
interment services of client families.
Expresses personal interest and concern for the family and strengthens relationships
for follow-up calls and appointments with extended family, friends and
associates directed to preneed sales presentations.
· Attends
meetings and group activities as directed.
· Addresses and resolves customer service issues in a timely
manner.
· This position may perform various service and client relations
activities.
· Performs other duties as assigned.