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Administrative Sales Assistant

Mortuary Department

Posted 11/1/2018 until 1/31/2019

Description:

POSITION SUMMARY:

To support the Director of Preplanning and Preplanning Manager by administering the sales information system and provide all other administration services for the sales department and staff. 

Under the general supervision of the Director of Preplanning the Administrative Sales Assistant will provide administrative support for the cemetery sales division, such as, sales reporting, commission reconciliation, lead tracking, meeting arranging, communication distribution and various administration tasks.  In addition to the sales duties, this position may perform various services and client relations activities, while establishing and maintaining effective communication of efforts with cemetery/mortuary office administrative staff, and parish priests.

Requirements:

DUTIES AND RESPONSIBILITIES:

Because all Archdiocesan employees represent the Roman Catholic Church, they are expected to conduct themselves according to the goals and mission of the Church in performing their work.

 

  • Provide administrative assistance to Director of Preplanning, Preplanning Sales Managers and Sales.
  • Coordinators producing letters, memos, reports, spreadsheets, filing; and general administration for the sales department.
  • Record/input sales results, cancellation reports (RPU/ Laps), and data reports from the sales information system, post relevant letters and statements and updates sales reports as appropriate.  
  • Distribute reports to other departments and contractors as directed.
  • Coordinate tracking and reporting of all pay, commission and bonus inquiries via internal request process.
  • Creates reports for regional management team, Group and Independent Financial Advisers within required deadlines. Produce monthly board report spreadsheet and typed report.
  • Assist in the creation and then manage a lead tracking system.
  • Produce/amend standard forms for use at the 11 cemeteries to assist the sales team.
  • Coordinate sales admin team via daily, weekly or monthly briefing.
  • Maintain current price book and master copy for pre-need sales department.
  • Liaise with sales consultants and ensure they receive relevant copies of letters, price lists, memo’s, reports and standard forms by email or in person regularly
  • At all times comply with company policies, procedures and instructions.
  • Contribute to improving the business and enhancing the reputation of the Archdiocese by putting forward new ideas.

 

MINIMUM QUALIFICATIONS:

Education and Experience

Any combination of education and experience likely to provide the required knowledge, skills, and abilities, typically:

 

  • Active member of a Roman Catholic faith community.
  • High School Diploma required (Bachelor’s Degree preferred).
  • Previous marketing or sales administration experience or at least 2 years support related experience.
  • Strong knowledge of Microsoft Office Suite (Outlook, Word, Excel and PowerPoint).
  • Experience using HMIS, CRM or other database management system.
  •  

Knowledge, Skills, and Abilities

 

  • Bilingual Spanish/English preferred.
  • Communicate effectively in written and oral form.
  • Develop and maintain effective working relationships.
  • Must be able to read and interpret Cemeteries policies, procedures, contracts and customer files such as interment right records.
  • Provide excellent customer service skills by responding to common inquiries or complaints from customers, co-workers or members of the business community.
  • Effectively present information to patron family members, co-workers and management.
  • Ability to follow multiple pending requests through to completion.
  • Ability to organize, coordinate, and execute projects as assigned.
  • Calculate figures and amounts such as discounts, interest, proportions and percentages and to apply concepts of basic mathematics.
  • Proficiency in data entry and reconciliation techniques.
  • Ability to concentrate and complete moderately complex forms.
  • Work independently with initiative and little supervision.
  • Maintain confidentiality.
  • Understanding of Christian Burial in the Catholic Church.
  • Interpersonal skills including tact, patience and diplomacy.
  • Ability to travel to local sites for meetings.
  • Ability to express or exchange information by means of the spoken word.

PHYSICAL REQUIREMENTS:

  • Sit for sustained periods of time on a daily basis.
  • Perform tasks requiring intermittent bending, stooping, and walking.
  • Requires ability to frequently lift or move objects up to 30 pounds.
  • Sustain frequent movement of the fingers, wrists, hands, and arms.


HOW TO APPLY:

 
Interested candidates must fill out an application, which can be found on our website at: http://archla.org/employmentpdf
 
The completed application must be submitted, along with a resume to: 
 

Please submit the email with the following subject line:
Your First & Last Name, Position applying for, Location​​




Information/Application Contact:

Mortuary Department
3424 Wilshire Blvd.
Los Angeles CA 90010
FAX: 213-637-6115
E-Mail: employment@la-archdiocese.org
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