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Front Desk Coordinator

Mary & Joseph Retreat Center

Posted 4/24/2019 until 6/30/2019

Description:

Mary & Joseph Retreat Center Seeks Front Desk Coordinator – Hospitality Position

Mary & Joseph Retreat Center is a sacred and beautiful place where people of faith have found spiritual renewal, unity, healing, and peace. In the past year, we welcomed and served the spiritual needs of more than 12,000 people on their faith journey – by sponsoring spiritual retreats or events, and providing hospitality to independent organizations holding their own religious, educational, personal development, or staff retreats.

Front Desk Coordinator will ensure that everyone who contacts and/or visits the Mary & Joseph Retreat Center is welcomed, and that their needs, whether as a guest, presenter, or interested party, are met with care, friendliness and competence. Hours: Full-Time -- Wednesday thru Sunday, 9 am – 5:30 pm (hours may be flexed to provide the best coverage during busy times).

Responsibilities

·         Schedule, train and supervise Hostesses/ Hosts, the “face” of the Retreat Center

·         Create and maintain on-line schedule of all retreats and activities at the Center

·         Lead training sessions and meetings for hosts and hostesses

·         Prepare work orders for housekeeping or maintenance

·         Ensure that all Hostess/Host duties are carried out correctly

·         Be familiar with program guide to answer questions about sponsored programs and enter registrations

·         Supervise hostesses/hosts or act as hostess/host, ensuring the following are completed

Answer telephone, greet retreatants and visitors, and refer to appropriate staff

Register retreatants for retreats and assign rooms

Assist retreatants and presenters with questions, special needs, or problem-solving

Record, review and resolve issues that require follow-up after each shift

Prepare requests for purchase when office supplies are low

Assist bookstore customers in the check-out process, and count contents of cash drawer at end of shift, maintain receipts of recorded sales and withdrawals.

Perform Sacristan duties in the Chapel as needed.

Prepare and give welcome talks to retreat groups

Perform other duties as needed




Requirements:

Qualifications -- General Knowledge, Skills and Abilities Required:

·         Excellent interpersonal, verbal and written communication skills, including ability to listen, present information and follow-up

·         Ability to work independently and as a team member

·         Ability to handle multiple tasks, solve problems and change priorities as necessary

·         Excellent telephone communication skills

·         Excellent computer and software skills, including on-line calendars, databases, word processing and spreadsheets

·         Fluency in Spanish a plus, but not required​


Information/Application Contact:

Mary & Joseph Retreat Center
5300 Crest Road
Rancho Palos Verdes, CA 90275
Attn:  Christine Sanchirico, Director of Mission
Rancho Palos Verdes CA 90275
FAX: 310-541-1176
E-Mail: csanchirico@maryjoseph.org
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