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Mortuary & Cemetery Operations Trainer

Los Angeles | Santa Barbara | Ventura

Posted 9/11/2019 until 1/1/2020

Description:

Because all Archdiocesan employees represent the Roman Catholic Church, they are expected to conduct themselves according to the goals and mission of the Church in performing their work.


DUTIES AND RESPONSIBILITIES:


• Responsible for collaborating with Sr. Mgmt to design training program that follows the teachings of the Catholic Church

 

• This position reports directly to the Director of Operations East & West

 

• Responsible for designing and conducting Catholic Cemeteries & Mortuaries training programs. Monitoring and reporting the effectiveness of training modules that impact employees during initial onboarding and ongoing education

 

• Partner with management and human resources to design, implement and maintain training modules

 

• Develop and oversee training related to funeral and cemetery arrangements

 

• Sit-in on arrangements to review and determine skill levels and provide training in areas that require review

 

• Schedule and coordinate organizational training initiatives (i.e. Catholic Identity)

 

• Responsible for monitoring Customer Satisfaction results and collaborating with Sr. Mgmt to identify training opportunities that will boost individual location results

 

• Work with operational management to determine type and timing of training initiatives

 

• Manages training calendars and schedules in communication with management

 

• Facilitate both live and virtual instructional modules as required

 

• Administers tests to determine training effectiveness

 

• Complete reporting for management review

 

• Conducts ongoing “refresher” courses as needed

 

• Conducts training that focus on new initiatives

 

• Monitor implementation of training, and as applicable, perform location visits to observe use of skills

 

• Complete written reports of training activity

• Perform other duties or assignments as directed by management


Requirements:

Education and Experience

 

Any combination of education and experience likely to provide the required knowledge, skills, and abilities, typically:

 

• Bachelor's degree and/or equivalent business experience

 

• History of positive leadership, good judgment and training skills

 

• Previous Mortuary and Cemetery industry experience preferred


 

Knowledge, Skills, and Abilities

 

• Self-starter, flexible, challenge oriented and personable

 

• Excellent motivation and training skills

 

• Ability to multi-task, prioritize and create a team atmosphere

 

• Excellent oral and written communication skills

 

• Strong knowledge of Microsoft Office Suite (Outlook, Word, Excel, and Power Point)

 

• Experience using software systems such as HMIS - MIS

 

• Availability and willingness to travel daily within the Archdiocese of Los Angeles area, occasional overnight stay may be required

 

• Develop and maintain effective organizational working relationships


 

Physical and Environmental

 

• Long periods of sitting, standing and/or walking 

 

• Ability to frequently exert up to 10 pounds of force to move objects and occasionally lift or move up to 20 pounds

 

• Retrieve or file documents from 4-drawers-cabinets 5 feet high

 

• Reach above shoulder level or crouch to retrieve documents or materials from upper drawers, cabinets or shelves or crouch to reach lower drawers, or shelves





HOW TO APPLY:
 
Interested candidates must fill out an application, which can be found on our website at:http://archla.org/employmentpdf
 
The completed application must be submitted, along with a resume to: employment@la-archdiocese.org
 
 

Please send your email with the following subject line: 
Your First & Last Name, Position, Location​






Information/Application Contact:

Los Angeles | Santa Barbara | Ventura
 3424 Wilshire Blvd
Los Angeles, CA CA 90010
FAX: (213) 637-6115
E-Mail: employment@la-archdiocese.org
© The Roman Catholic Archbishop of Los Angeles,
a corp. sole. All Rights Reserved