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Patron Services Manager

Patron Services in Calvary, Los Angeles

Posted 11/18/2019 until 9/26/2020

Description:

POSITION SUMMARY:

Manages and is responsible for patron service account activities, CCMS Training programs, and contract/payment processing operations for all cemeteries, for both the Family Services Program and Family Counseling Program.  Directly supervises staff of 6-8 persons.

DUTIES AND RESPONSIBILITIES:

Because all Archdiocesan employees represent the Roman Catholic Church, they are expected to conduct themselves according to the goals and mission of the Church in performing their work.

  • Monitors patron service functions concerning inquiries, problems and research as performed by support staff.
  • Coordinates with our outside collection service contractor to address patron issues and procedure modifications
  • Formulates, implements schedules and directs formal ongoing training programs for CCMS end users.
  • Directs contract processing procedures performed by staff to very new sales information and input into the computer.
  • Supervises payment processing activity involving data entry and bank deposit reconciliation.
  • Monitors and oversees the Tellus reconciliation process, approves lock box transfer transactions as performed by the Finance Coordinator.
  • Meets with bank officials as required for cash processing system planning and improvements, and in problem solving.
  • Coordinates cemetery system wide processing scheduled for updates and month-end activities.
  • Responsible for interim and month-end report reconciliation/distribution and monthly patron statement mailings.
  • Designs and oversees the composition of processing forms, e.g. patron statements, cash receipts, batch processing schedules, etc.
  • Investigates, appraises, and recommends any major systems processing application/revision, e.g. electronic data extracts to our service providers, including TFI, NRC, and Bank Cal.
  • Participates in special projects involving systems/procedures modifications.
  • Interfaces with computer facility and cemetery site locations regarding CCMS alterations, equipment installation, and procedural changes.
  • Optimizes facility workstation layout/design to enhance work efficiency and effectiveness.
  • Contributes to informational exchanges between departments, and engages in budget preparation monthly/year end under audit exercises and under the direction of the Administrative Services Director.
  • Performs interim and year end reviews of central processing support staff (6-8 individuals).
  • Recommends changes to improve policies, procedures personnel and working relationships within the cemeteries department.
  • Performs supervisory duties including: interviewing and hiring staff, ensuring proper training of staff, assigning and following up on work assignments, evaluating performance, and recommending salary increases.
  • Represents the Archdiocese as directed or required.
  • Performs related duties as assigned.

Requirements:

Education and Experience:

Any combination of experience and education likely to provide the required knowledge, skills and abilities, typically:

  • Bachelor’s degree in computer science or related field, or
  • Minimum five years of related experience.

Knowledge, Skills, and Abilities 

Knowledge of:

  • Patron Services procedures/Techniques.
  • Archdiocesan computer system and related equipment.
  • Principles and practices of operating and maintaining system and related equipment.
  • Applications and limitations of hardware and software.


Skill in:

  • Supervision
  • Data input and output processes.
  • Computer generated report preparation.
  • Training text publication,
  • Project proposal composition.

 

Ability to:

  • Plan, organize, and direct the work of others.
  • Communicate effectively in written and oral form.
  • Deal effectively with people in a tactful, sensitive manner.
  • Develop, implement, and evaluate effective data processing procedures.
  • Schedule work for maximum and effective use of computer time,
  • Develop and maintain effective working relationships.
  • Operate computer system and related equipment.
  • Train/instruct others on technologically complex operating systems.
  • Position involves periods of sitting, standing and/or walking, including walking of cemetery grounds.  
  • Position requires ability to frequently exert up to 10 pounds of force to move objects and occasionally exert up to 20 pounds.
  • Filing and retrieving documents from 4-drawers-cabinets 5 feet high.  Must reach above shoulder for 2 drawers or crouch to reach lower drawers.


HOW TO APPLY:


Interested candidates must fill out an application, which can be found on our website at: http://archla.org/employmentpdf 

 
The completed application must be submitted, along with a resume to: 
 
Please submit the email with the following subject line: 
Your First & Last Name, Position applying for, Location


Information/Application Contact:

Patron Services in Calvary, Los Angeles
3424 Wilshire Blvd.
Los Angeles CA 90010
FAX: 213-637-6116
E-Mail: employment@la-archdiocese.org
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